Enabling Government through Information Technology

Network Services provides the planning, operation and optimisation of secure communications infrastructure supporting Government systems and users.

• Analyse and monitor network performance and availability.
• Configure network hardware and software to optimise communications.
• Design, deploy and manage LAN, WAN and SD-WAN environments.
• Network planning, architecture and compliance.
• Network operations and data centre network management.
• Enterprise network management.
• Network asset and lifecycle management.

Hosting Operations Management

• Management and maintenance of hosting service platforms.
• Management of Government hosting solutions.
• DNS administration and registration support.

Enterprise Systems

• Management and maintenance of domain and directory services.
• Identity and access management.
• Management and maintenance of enterprise applications.
• Software asset and lifecycle management.
• Endpoint management, including updates, upgrades and patching.

Database Services

• Management and maintenance of database platforms.
• Database installation, configuration, monitoring and performance optimisation.
• Database backup, cloning, recovery and migration services.
• Deployment of authorised developer scripts from Ministries and Government entities.

Application Hosting Services

• Management and maintenance of application and web hosting services.
• Technical support for hosted applications and websites.

Data Centre Facilities Services

• Management and maintenance of Government data centre facilities.
• Technical advice and support on data centre matters.
• Co-location management and supporting facility services.

Applications and Database Security

• Define and implement security controls for applications and databases.
• Manage security-related application and database configuration changes.
• Assess, maintain and improve implemented security controls.

Host and Network Security

• Define and implement security controls for servers, endpoints, networks and internet perimeters.
• Assess and maintain controls in accordance with approved security policies and standards.

Cybersecurity Services

• Cyber threat monitoring and threat intelligence.
• Security incident detection, response and recovery.
• Malware and ransomware protection.
• Continuous improvement of Government cyber security posture.

Physical Access Control Security

• Monitor safety and security of data centres and regional hubs.
• Define and enforce authenticated access controls for facilities and physical assets.
• Manage and maintain CCTV surveillance in line with applicable requirements.

Operations Centre, NOC/SOC and Service Desk

• Monitor infrastructure, incidents and service availability.
• Coordinate incident response and user support.
• Escalate unresolved issues to appropriate specialist support teams.

Change Management

• Review, authorise and approve minor or low-risk changes.
• Coordinate Change Advisory Board meetings for higher-risk changes.
• Ensure approved changes are implemented according to standards and procedures.

Contract Management

• Manage ICT contracts and services.
• Support preparation and negotiation of ICT contractual terms and conditions.
• Coordinate engagement with customers and service providers on business and contractual matters.

Software Licensing and IT Services Billing

• Manage Government software licensing.
• Coordinate IT service billing for Ministries and Government entities.

Repair Services

• ICT equipment repair and technical support.
• Data recovery services.
• Management and disposal of electronic waste in accordance with applicable procedures.

IT Standards & Compliance Management

• Formulate and publish ICT standards and policies.
• Monitor Ministry and Government entity compliance with ICT standards and policies.
• Conduct ICT compliance audits against approved requirements.
• Continuously review standards against technology and international practice.

Policies, Legislation, Standards and Strategies

• Develop, implement and review ICT strategies, policies, standards and procedures.
• Support development and advocacy of ICT legislation and policy aligned to national needs and international developments.

Programme Management

• Provide governance for major ICT programmes and projects.
• Develop performance reporting frameworks and key performance indicators.
• Maintain programme reports, governance records and project documentation.

Research, Advisory and Data Analytics

• Research emerging ICT trends and technologies.
• Provide ICT advisory services to Government.
• Support technology research, data analytics and evidence-based ICT planning.

International Cooperation and Partnerships

• Research international best practices and technology developments.
• Facilitate ICT partnerships with the private sector, donor agencies and international partners.
• Promote collaboration and knowledge exchange on new technology offerings and digital transformation.